Electronic Benefit Transfer card (EBT), called Lone Star Cards in Texas, are a vital resource for Texans. They provide access to cash and food assistance benefits. Understanding how to track the delivery of your EBT card can give you peace of mind. This guide will show you how to track the Lone Star Card in Texas.
How to track EBT card delivery
Your EBT card is mailed out once your benefits application has been approved. Here’s how you can track its delivery:
1. Check Your Approval Notice
HHSC will send you an approval letter after your application has been approved. This notice contains information about your benefits and the timeframe to receive your Lone Star Card. The card can arrive in 7-10 days.
2. Contact the EBT Customer Service
You can contact EBT Customer Service if you do not receive your EBT within the time frame you expected.
Texas EBT Customer Service Number is 1-800-777-7328. You will need to call the Texas EBT customer service number at 1-800-777-7328.
3. Use the YourTexasBenefits Portal
YourTexasBenefits portal can be a great resource to manage your benefits. Logging into your account allows you to view the status of your benefit and check if an EBT card was issued. You can also get updates about the status of your EBT card by logging into the portal.
4. Visit a Local HHSC Office
You can also visit a local HHSC branch if you would prefer to receive in-person assistance. The staff can help you resolve any problems and provide information on the status of your EBT cards.
Bring a valid photo ID and any documentation relevant to your benefits. On the YourTexasBenefits site, you can find a listing of HHSC office locations.
What if your card doesn’t arrive?
Your EBT card might arrive in a different timeframe than you expected. Here are some things you can try if this happens:
- Verify Your Address: Verify that the address on your benefit application is accurate and current. Contact HHSC if it is incorrect.
- Reporting a Stolen or Lost Card: You can report your card to the EBT Customer Service number above if it has been stolen or lost. You will receive a replacement card via mail.
- Request expedited delivery: If you are in a situation where food is urgently needed, it may be possible to request an expedited delivery. For more information, contact HHSC.
Final Words
You can track your EBT delivery in Texas by checking your approval letter, contacting EBT Customer Service, using the YourTexasBenefits Portal, or visiting a local HHSC if necessary.
Follow these steps to ensure your EBT card arrives safely so you can get your benefits quickly. Do not hesitate to contact HHSC if you have further questions or concerns.