Lone Star Card

The Lone Star Card is the state’s Electronic Benefit Transfer (EBT) card, a method used to provide Supplemental Food Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) benefits to recipients who meet the eligibility requirements.

The Lone Star card acts as a debit card that allows customers to purchase food items and other essentials from authorized stores and to cash out at authorized ATMs.

The Lone Star card is managed and issued through the Texas Health and Human Services Commission (HHSC) in collaboration with JP Morgan Chase.

The requirements for a Lone Star Card

An application process will establish the Lone Star Card eligibility through the HHSC. People eligible for TANF and NAP benefits can be granted a Lone Star Card through the local HHSC benefits office or by mail.

To be eligible for the Lone Star Card, applicants must meet specific requirements like income requirements or citizenship status.

How to apply for a Lone Star Card

Candidates may make an application for a Lone Star Card through the Texas Health and Human Services Commission (HHSC) by filling out an online application, contacting the HHSC or going to an office in the local area. The application process involves providing specific information regarding household income, expenditures, and family members.

Using the Lone Star Card

Making Purchases

The Lone Star Card can be used at any store that accepts SNAP (Supplemental Nutrition Assistance Program) benefits. Users can purchase eligible food items, including meat, fruits, vegetables, and dairy products. For TANF (Temporary Assistance for Needy Families) recipients, the card can also be used to buy non-food items and to withdraw cash from ATMs.

Checking the Balance

Cardholders can check their Lone Star Card balance online by keeping track of receipts or by phone, which typically shows the remaining balance after each transaction.

Controlling and securing your card

The card that was stolen or lost

If your Lone Star Card is lost or stolen, it is essential to report the loss or theft to stop misuse immediately. This card has been removed from service, and a replacement card will be issued.

PIN Security

Customers are advised to pick an encrypted personal Identification Number (PIN) to keep it private to guard against fraudulent transactions.

If a PIN has been lost or stolen, it may change by calling the Lone Star Card customer service number.

Other Benefits that come with Lone Star Card

In addition to accessing SNAP and benefits from TANF, the Lone Star Card also offers additional benefits to cardholders. 

This includes:

  • Free admission and discounts at selected museums and cultural institutions in Texas.
  • Discounts on energy bills with The Texas Low-Income Home Energy Assistance Programme (LIHEAP).
  • Public transportation that is free or at a reduced price in certain cities.
  • Low-cost cell phone plans are available for those with limited income.

Security and Support

The Texas HHS emphasizes the importance of using official channels to manage and inquire about Lone Star Card benefits and reduce fraud and security dangers. Cardholders should avoid using third-party apps or websites to check their account balance or activities. To get help, call the Lone Star Help Desk, which is accessible at 800-777-7328.

FAQs

How do I check my Texas EBT balance?

To check your Texas EBT balance, use the Your Texas Benefits mobile app, visit YourTexasBenefits.com, or call the Lone Star Help Desk at 800-777-7328. Ensure you have your card’s number and PIN ready to verify.

How long does it take to get a Lone Star Card in the mail?

Once you’ve been approved, it usually takes 7-10 days for you to mail your Lone Star Card. Contact the local Health and Human Services Commission (HHSC) office for assistance if you’ve not received it by the deadline.

Can I use my Lone Star Card in other states?

Yes, the Lone Star Card can be utilized in other states at establishments that take EBT cards. This feature will ensure you can access your benefits while travelling outside Texas.

Are there any fees for using the Lone Star Card?

There aren’t any fees when eating out with your Lone Star Card. There could be transaction costs if you take cash out of an ATM. Always verify the disclosure of fees on the ATM.

How do I withdraw money from my Lone Star Card in Texas?

Cash withdrawals with Your Lone Star Card can be made at ATMs with valid licenses or terminals at the point of sale. Enter your PIN and choose the amount to withdraw while keeping an eye on any limits to transactions or charges.

What should I do if my Lone Star Card is lost or stolen?

Contact the Lone Star Help Desk at 800-777-7328 for assistance reporting a stolen or lost card. They will remove your current card and issue a new one to ensure that you cannot use it for unauthorized purposes.